Complaints handling guidelines

ECP Asset Management UK Limited takes all client complaints very seriously. We operate a written complaints procedure in accordance with the rules of the Financial Conduct Authority, and we seek to resolve any issues quickly, fairly and consistently. The purpose of this guideline is to provide a quick summary of our complaints procedure.

Making a complaint about our services

If you are a current, potential or previous client of ECP Asset Management UK Limited, and you have a complaint in respect of any of our investment services, please contact us as follows:

By email: fa_gfr@fefundinfo.com
By telephone: +44 207 534 7600

You can also contact us in writing:

FE fundinfo Ltd

Unit 1.1, First Floor

Midas House

62 Goldsworth Road

Woking

Surrey

GU21 6LQ

United Kingdom

Complaints about our UCITS funds

If your complaint does not relate to an investment service provided by ECP Asset Management Limited, but instead relates to one of our UCITS funds, you may also contact us, as above.